Refund Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Cancellation Policy : 

If the customer wants to cancel the order then our return policy is as follows :

=> If the order is not dispatched then full money will be refunded right away. 

=> If the order is dispatched, a partial* refund will be given when we receive the product from the customer.

Return Item Policy : 

Please note if the customer finds the item damaged or defective, we will send the return label and once that item is received we will refund the full amount paid and if the customer changes his/her mind about the item then the customer will send the item back and once we receive it we will give partial* refund. 

If you receive a defective item, please contact us at info@charlesrowley.uk with details of the product and the defect.

Late or Missing Refunds :

If you haven’t received a refund yet, first check your bank account or contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at online info@charlesrowley.uk

You will be responsible for paying for your own return shipping costs for returning your item unless the item you receive is damaged then we will email you the return label. Initial shipping costs are non-refundable. If you receive a refund, the cost of return initial delivery will be deducted from your refund.

When returning items, you should consider using a tractable and insured delivery service.

For any kind of query please contact us at info@charlesrowley.uk

* Partial Refund: When a customer is returning an item due to a change of mind then the shipping cost will be deducted from the total amount paid and the rest will be refunded.